Terms and conditions

Terms and conditions

1. Keto home bakery is a Halal home based bakery in Bradford where we only do keto ,low crab, gluten free & Paleo.
2. We only use organic ingredients for our baking. We do both savory and sweet goodies using almond flour, coconut flour, seeds flour, butter, eggs , nuts, milk and natural sweeteners (erythritol and monk fruit )
3. We do offer collection Monday to Friday from Bradford West Yorkshire (on agreed time slot).
4. We only offer next day special delivery guaranteed. Which gets tracked the moment we post your parcel. You will get further notifications of your parcel either in email or in text from the service provider. So you are in full control of your parcel.
5. We only ship orders 3 days a week Tuesday, Wednesday and Thursday. We do not offer weekend deliveries.
6. We do not ship on national and bank holidays. If you have any requirement for holidays kindly contact before hand.
7. Kindly ensure you are there to receive delivery as it requires signature. We do not offer any returns/replacements or refund if you were not there to receive your goodies. Always provide the address where you can receive your parcel.
8. We do pack all goodies with extra care and put extra instructions on boxes “to be handled with care” but due to the nature of bakery items we can not guarantee that you will receive things in immaculate condition. This is the reason our products are non – refundable.
9. Every thing is made to order so allow at least 7 to 10 days to process your order before it reaches you. Sometimes you can get them quickly depending on how busy we are.
10. Our goodies are hand made and without any preservatives so they are best serve fresh. We do not offer any replacements or refunds if you miss your delivery.
11. We are not responsible for your missed delivery so do not contact us. In that case you have to contact courier service and collect your items from them. If you collect your goodies after 72h its recommended not to consume them.
12. The cakes and soft bakes we do have shelf life of 3 days in winters or can last in your fridge for 7 days or you can freeze them for 2 months in airtight bags. But best recommended to put in fridge on receipt.
13. You will get instructions of storage on every product label if they vary in nature.
14. We reserve the right to change these terms and conditions time to time.